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[email protected]
(1) 437 676 6843

Frequently Asked Questions

FAQs

Is RCVRI sutiable for everyone?
Yes! The RCVRI range of services are beneficial for everyone regardless previous recovery technique experience or current training. We have a minimum age requirement of 16 and anyone under 18 will need permission from a parent or guardian.

Short answer: as often as you want! There is no limit. You can start feeling benefits after a single session. Many people who train frequently choose to book sessions every day or a few times a week to optimize their health and reduce recovery times.

Book your sessions as soon as possible after you finish exercises on training days, or anytime on recovery days. The services at RCVRI are especially beneficial whenever you’re feeling tired, sore or fatigued.
There are many benefits to each recovery technique. Overall, recovery services help to reduce fatigue, relieve muscle pain, increase circulation and recovery time, as well as improve lymphatic and circulatory systems. You can refer to individual technique pages for the specific benefits of each service.
Absolutely, we have dedicated staff on-hand to show you the space and explain each service.

We offer different packages and memberships, so you can pick which works best for you. Please visit our pricing page for casual session passes, 6-packs passes and membership pricing.

We recommend wearing loose, comfortable clothing or exercise clothing. If you will be using the Hot + Cold Pools or Saunas, please bring your swimsuit. Towels are provided.

We are located at 8 Mercer Street in Toronto. There is street parking available in the area and paid parking options surrounding.

Yes, all our spaces – except for the PEMF Therapy and Red Light Therapy experiences – are designed to be shared and are fun to attend with a friend. Please make sure everyone attending signs up and books their appointment via the RCVRI app.

  • Saunas: 6 people

  • Pools: 12 people

  • Normatec: 8 people

  • ZeroGravity: 1 person

The above limits are currently in place to ensure safe social distancing.

You must be at least 16 to utilize our recovery services. Anyone under 18 will need permission from a parent or guardian.

RCVRI is an open planned space and all areas are shared, with the exception of the ZeroGravity Experience. Private sauna bookings and private large group bookings (20-40 people) can be made on request.

Yes, RCVRI is available for private and group or team bookings. Contact our team for more info.

Walk-ins are welcome; however, we highly recommend booking via the app prior to coming in to secure your session. Bookings will be honoured and prioritised over walk-ins.
Appointments can be made, changed and cancelled via our RCVRI app. If you need to cancel, please ensure you reschedule at least 4 hours prior to the appointment time to avoid the session being forfeited.
Yes! We have gift vouchers available to purchase in-store and online.
Physical gift vouchers must be redeemed in-store. Online voucher codes can be redeemed via our RCVRI app (enter the gift voucher code in the ‘Promo Code’ field on check out).
We request you cancel or reschedule your appointment at least 4 hours prior to your session. This can be done via our RCVRI app. Cancellations within 4 hours of the appointment will forfeit the session.
We do not offer refunds on unused credit or passes for change of mind. Where possible, we may be able to transfer your pass to a family or friend who holds an active account with us, but this is at the discretion of our management team. Alternatively, our team are happy to credit any unused passes/services within your account for you to utilise at a later date.
Yes, we have cold drinks and small snacks available.

RCVRI Toronto is open 8 am to 9 pm Monday through Sunday with the last booking available at 8:30 pm.

Saunas

Generally speaking, saunas are safe to use. However, we do not recommend this service for anyone who is pregnant, claustrophobic, or suffering from cardiovascular health issues or inflammatory arthritis.

We’d suggest consulting your doctor if you suffer from chronic health conditions or have any concerns about using the sauna.

Yes, we have open showers for pre- and post-sauna use. Towels are provided.

Contrast Therapy

Yes, however we do not recommend this service for anyone who is pregnant, elderly, under 16 or suffering from cardiovascular health issues, sensitivity to temperature changes or open wounds. Please consult your doctor for personalized medical advice if still unsure.

Yes, our Cold Pool is generally maintained at 8-10º, and our Hot Pool at 38-40º.
Yes, we have open showers available for use.

Compression Therapy

We don’t recommend Normatec for those who are pregnant or if you’ve been diagnosed with a heart condition. We’d suggest consulting your doctor if you suffer from chronic health conditions or have any concerns about using compression equipment.

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Contact us

If you have any questions or inquiries with anything else, give us a call or fill in our enquiry form.

Toronto: (1) 437 676 6843

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