Frequently Asked Questions
FAQs
Is RCVRI sutiable for everyone?
Yes! The RCVRI range of services are beneficial for everyone regardless previous recovery technique experience or current training. We have a minimum age requirement of 16 and anyone under 18 will need permission from a parent or guardian.
How often should I come to RCVRI?
Short answer: as often as you want! There is no limit. You can start feeling benefits after a single session. Many people who train frequently choose to book sessions every day or a few times a week to optimise their health and reduce recovery times.
When should i book RCVRI sessions?
Book your sessions as soon as possible after you finish exercises on training days, or anytime on recovery days. The services at RCVRI are especially beneficial whenever you’re feeling tired, sore or fatigued.
What are the benefits of recovery services?
There are many benefits to each recovery technique. Overall, recovery services help to reduce fatigue, relieve muscle pain, increase circulation and recovery time, as well as improve lymphatic and circulatory systems. You can refer to individual technique pages for the specific benefits of each service.
I’m new to RCVRI, will staff be on hand to show me how to use the equipment and make the most of my session?
Absolutely, we have dedicated staff on-hand to show you the space and explain each service.
How much does RCVRI Cost?
We offer different packages and memberships, so you can pick which works best for you. Please visit our pricing page for casual session passes, 6-pack passes and membership pricing.
What do I need to bring for my session?
We recommend wearing loose, comfortable clothing or exercise clothing. If you will be using the Hot + Cool Pools or Saunas, please bring a full-size towel and swimmers.
Where is RCVRI located? Do you have parking available?
We are located at 116 Coogee Bay Road, Coogee – a short 5-minute walk from Coogee Bay Road shops. There is lots of street parking available in the area.
Can I bring a friend to my session?
Yes, all our spaces – except for the ZeroGravity Experience – are designed to be shared and are fun to attend with a friend. Please make sure everyone attending signs up and books their appointment via the RCVRI app.
What are the capacity limits of each service?
Saunas: 6 people
Pools: 12 people
Normatec: 8 people
ZeroGravity: 1 person
The above limits are currently in place to ensure safe social distancing.
Is there a minimum age?
You must be at least 16 to utilise our recovery services. Anyone under 18 will need permission from a parent or guardian.
Do you have private services available?
RCVRI is an open planned space and all areas are shared, with the exception of the ZeroGravity Experience. Private sauna bookings and private large group bookings (20-40 people) can be made on request.
Can I book the space privately for my group or team?
Yes, Recovery is available for private and group or team bookings. Contact our team for more info.
Can I walk-in for a session without booking?
Walk-ins are welcome; however, we highly recommend booking via the app prior to coming in to secure your session. Bookings will be honoured and prioritised over walk-ins.
How do I book or cancel a session?
Appointments can be made, changed and cancelled via our RCVRI app. If you need to cancel, please ensure you reschedule at least 4 hours prior to the appointment time to avoid the session being forfeited.
Do you sell gift vouchers?
Yes! We have gift vouchers available to purchase in-store and online.
How do I redeem a gift voucher?
Physical gift vouchers must be redeemed in-store. Online voucher codes can be redeemed via our RCVRI app (enter the gift voucher code in the ‘Promo Code’ field on check out).
What is your cancellation policy?
We request you cancel or reschedule your appointment at least 4 hours prior to your session. This can be done via our RCVRI app. Cancellations within 4 hours of the appointment will forfeit the session.
Can I get a refund?
We do not offer refunds on unused credit or passes for change of mind. Where possible, we may be able to transfer your pass to a family or friend who holds an active account with us, but this is at the discretion of our management team. Alternatively, our team are happy to credit any unused passes/services within your account for you to utilise at a later date.
Can I buy food and drink at RCVRI?
Yes, we have cold drinks and small snacks available.
Saunas
Are the Saunas safe for everyone to use?
Generally speaking, saunas are safe to use. However, we do not recommend this service for anyone who is pregnant, claustrophobic, or suffering from cardiovascular health issues or inflammatory arthritis.
We’d suggest consulting your GP if you suffer from chronic health conditions or have any concerns about using the sauna.
Do you have shower facilities?
Yes, we have open showers for pre- and post-sauna use.
What is the difference between Infrared Saunas and Traditional Saunas?
The main difference is the way they heat the body. Traditional saunas heat air inside the sauna, while infrared saunas heat the body directly.
Hot + Cold Pools
Are the Hot + Cold Pools safe for everyone to use?
Yes, however we do not recommend this service for anyone who is pregnant, elderly, under 10 or suffering from cardiovascular health issues, sensitivity to temperature changes or open wounds. Please consult your GP for personalised medical advice if still unsure.
Are the Hot + Cold Pools maintained at a consistent temperature?
Yes, our Cold Pool is generally maintained at 8-10º, and our Hot Pool at 38-40º.
Do you have shower facilities?
Yes, we have open showers available for use.
Normatec
Is Normatec compression safe for everyone to use?
We don’t recommend Normatec for those who are pregnant or if you’ve been diagnosed with a heart condition. We’d suggest consulting your GP if you suffer from chronic health conditions or have any concerns about using compression equipment.
ZeroGravity
What is the ZeroGravity Experience?
RCVRI offers Australia’s first ZeroGravity flotation bed. The unique sensory experience removes external stimuli, which allows your body to completely relax and regenerate. Please visit the service page for more details and benefits.
I’ve tried a float tank before, is ZeroGravity the same?
It provides a similar experience, but ZeroGravity is much more convenient as you stay dry.
Hyperbaric Chamber
How does the Hyperbaric Chamber work?
Hyperbaric oxygen therapy involves inhaling pure oxygen in a pressurised environment. Hyperbaric oxygen therapy is a well-established treatment and works by increasing the oxygenation in the body’s tissues, increasing blood flow and circulation, boosting white blood cell counts which helps the body fight off infection, and triggers collagen growth which leads to increased healing.
In a hyperbaric oxygen therapy chamber, the air pressure is increased two to three times higher than normal air pressure. Under these conditions, your lungs can gather much more oxygen than would be possible breathing pure oxygen at normal air pressure.
What is the Hyperbaric Chamber experience like?
The Hyperbaric Chamber is quiet and serene. It’s a gentle experience that anyone can enjoy. After your treatment, expect to feel relaxed and rejuvenated.
Is it safe to use the Hyperbaric Chamber whist pregnant or breastfeeding?
The Hyperbaric Chamber is not recommended for use during pregnancy. If you’re breastfeeding, we suggest consulting with your GP/OB for personalised medical advice.
Do I need to wear a mask?
You don’t need to wear a mask while in the Hyperbaric Chamber.
Can I do the Hyperbaric Chamber experience with another person?
No, the Hyperbaric Chamber is designed to be individual experience. So, soak up the ‘you’ time to unwind.
Who is the Hyperbaric Chamber right for? Can anyone use it?
Anyone can use the Hyperbaric Chamber. From those who like to prioritise their health, to professional athletes and those recovering from a surgery, everyone can reap in the benefits. Please note, the minimum age requirement for the Hyperbaric Chamber is 16 and it is not recommended for clients with some medical conditions.
How frequently should I use the Hyperbaric Chamber?
There is no limit – you can take advantage of the Hyperbaric Chamber service as often as you like. In some instances, how many treatments you might like to complete is dependent on your ailment and how quickly your condition improves.
Is there a minimum age requirement for Hyperbaric Chamber?
As with all of our services at RCVRI, you must be at least 16 years of age to utilise the treatment. Anyone under 18 years of age will need permission from a parent or guardian.
Can I use the Hyperbaric Chamber in conjunction with other services at RCVRI?
Absolutely! You can take advantage of our Hyperbaric Chamber in conjunction with any other treatment here at RCVRI. In particular, we suggest utilising the experience alongside our traditional and infrared saunas.
Can I use the Hyperbaric Chamber as part of the RCVRI Intro Offer?
The Hyperbaric Chamber is a stand-alone service, and isn’t an included service within our RCVRI Intro Offer.
Can I do a shorter session than 60 minutes?
To experience the full benefits of the Hyperbaric Chamber, it’s recommended that the service be completed as a 60-minute session.
